Guest Service Coordinator

Location: Thermal, CA

Department: Desert Jet Center

Type: Full Time

Min. Experience: Entry Level

Have you always been interested in aviation but were not sure how to break into the industry? Well here is the perfect opportunity! Customer Service Representatives work in a fast-paced aviation environment, where giving the customer a WOW experience is always our number one priority. Desert Jet Center is striving to be a top rated Fixed Base Operation (FBO) in Southern California. Finding a customer-oriented and highly motivated individual to occupy this position will add to the success of the new facility.

 

QUALIFICATIONS

EDUCATION: High School Diploma or GED required (2 years of college desirable)

Valid California Driver's License required with clean driving history.  Must pass a pre-employment drug test

LICENSES/ CREDENTIALS: Must be highly motivated, self-starter, requiring minimal supervision; Must have the ability to multitask; excellent communication and organizational skills

MEDICAL/BENEFITS: Industry leading compensation; company- paid medical, dental and vision; 401k with 100% match, up to 6% of salary; Two weeks of vacation (increases with seniority); Professional development program

EXPERIENCE: Must have experience answering phone systems, email, filing, faxing and computer skills including Microsoft products; must have extensive customer service experience; experience in aviation is preferred; valid driver’s license required; friendly/ professional personality

DUTIES AND RESPONSIBILITIES:

  • Coordinate Guest (Passengers/Visitors/Pilots/Crew) Service operations through flight arrival, transit and departure operational phases while delivering first class hospitality and service assistance in an environment of perfect comfort, cleanliness, confidentiality, efficiency and ease. Liaise with Management, Line Service Technical staff and other inter-company resources to assure a seamless flow of service excellence throughout each Guest’s visit.
  • Facilitate aircraft refueling orders, and accomplish payment and invoicing computer transactions. Provide Guests with assistance with the customary requirements of hotel reservations, directions to local destinations, ground transportation and flight catering, as well as any unanticipated non-routine personal requests and requirements. Employ excellent professional telephone and interpersonal conversation skills in all dealings with Guests and outside inquiries, as well as with Team Members, vendors and so on.
  • Ensure Guest engagement through anticipating service needs, meeting and exceeding expectations, and delighting Guests through personalized attention. Maintain a culture that promotes customer loyalty by sustaining an environment of Guest engagement, comfort and satisfaction. Interact and assist Guests with a consistent and positive “can do” attitude, while avoiding disappointment and “no can do” moments by pivoting without hesitation to “let me see what we can do” problem resolutions.  
  • Endeavor, when appropriate, to relate on a personal level in conversation with Guests by anticipating areas of interest based upon such things as the geographical region of origin or cultural background of the Guest, as examples. Make the Desert Jet Center experience a very special one that will be remembered with fond anticipation of the next visit.

WORKING CONDITIONS:

This position requires working evenings, weekends and all company scheduled holidays (prefer 2nd shift availability from 1330 to 2200 and)
This position requires employee to be flexible in weekly schedules and have an open availability
This position may require employee to stay after hours for arriving/ departing aircraft

A little about us….

Desert Jet is a group of full-service aviation companies providing jet owners with a full complement of aviation services – including FBO services and jet maintenance, management, charter, acquisitions and sales. 

Desert Jet is a fast-growing company with lots of opportunity on the horizon.  We have ranked on the Inc. 500|5000 list of the nation’s fastest growing, privately held companies the last five years in a row.

We have an active and effective Safety Management System that allows us to continually make thoughtful improvements in how we do things.  We are IS-BAO Stage II Registered (stage III audit upcoming), ARGUS Platinum and Wyvern Wingman.

Business aviation advocacy and philanthropy is an important part of what we do at Desert Jet.

 

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